Duke Energy
Duke Energy
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3.9
About This App

  • Category

    Lifestyle

  • Installs

    1M+

  • Content Rating

    Rated for 3+

  • Developer Email

    CustomerMobileApp@duke-energy.com

  • Privacy Policy

    https://www.duke-energy.com/legal/privacy

Screenshots
Editor Reviews

🌟✨⚡️ The Duke Energy app is a robust companion for customers of the utility company, bringing account management and services to the fingertips of users. With a sleek interface and user-friendly design, the app streamulates everyday interactions with energy usage and billing. Developed by Duke Energy, one of the largest electric power holding companies in the United States, this app aims to provide seamless access to services that were once bound to the website or customer service calls. From viewing detailed electricity consumption to reporting power outages, the app stands out with its convenience and efficiency. 📊🏠🔌 Within the realm of utility apps, Duke Energy’s offering shines due to its comprehensive features and reliable performance. Not only can users make payments, but they also have access to outage maps and energy-saving tips, which makes it a go-to choice over other industry alternatives. It's an indispensable tool for Duke Energy customers who value staying informed and in control of their energy needs. 📲💳📈 I invite you to download the Duke Energy app to transform the way you interact with your energy provider! 🌍💡📥

Features

  • 🏡 Account Dashboard - A Personalized Hub
    • The account dashboard provides a personalized summary of your energy use, billing information, and service requests, making it easy to stay on top of your energy account.
  • 💸 Payment Convenience - Simplified Billing
    • The app allows for quick payment options, including the ability to store payment methods and set up recurring payments for an effortless transaction experience.
  • 🚧 Outage Information - Real-time Updates
    • Users receive real-time updates on power outages, report new outages, and track repair progress with an interactive outage map directly accessible in the app.

Pros

  • 🔄 Seamless Navigation - Effortless Operation
    • The app’s intuitive navigation ensures that users can easily find what they are looking for without confusion or frustration.
  • 🔒 Enhanced Security - Protected Data
    • With robust security measures in place, users can feel confident that their personal information and payment details are well-protected.
  • 🌱 Eco-friendly Options - Sustainable Choices
    • Users receive tips and tools for energy conservation, which can help promote sustainable living and potentially reduce bills.

Cons

  • 📶 Connectivity Dependency - Requires Internet
    • To utilize the app to its full potential, a stable internet connection is necessary, which could be a limitation in areas with poor connectivity.
  • 📲 Device Compatibility - Limited to Certain Devices
    • The app may not be equally optimized for all device types, which might affect user experience on older or less common smartphones and tablets.
  • 🧩 Feature Limitations - No In-app Support Chat
    • Currently, the app lacks in-app customer support chat, which means users need to rely on traditional contact methods for complex issues or queries.

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